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| ID | 2024-18336 | Category | Information Technology | Security Clearance Requirement | U.S. Citizenship | Type | Regular Full-Time | Level | Mid-level |
Systems Planning and Analysis, Inc. (SPA) delivers high-impact, technical solutions to complex national security issues. With over 50 years of business expertise and consistent growth, we are known for continuous innovation for our government customers, in both the US and abroad. Our exceptionally talented team is highly collaborative in spirit and practice, producing Results that Matter. Come work with the best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted.
The SPA Information Technology (IT) Department consists of over 30 IT professionals across the full spectrum of IT disciplines: end user support, systems administration, network operations, cybersecurity, classified systems administration, and policy & compliance.
The End User Services Team provides critical day-to-day operational maintenance, software installation, and end-user services. It offers great opportunities for those who are starting their IT career and those looking to build their qualifications and experience:
- Opportunities for advancement to other parts of IT Department.
- Generous professional education and certification benefits.
- Hybrid remote work opportunities (after an indoctrination period).
The IT Support Specialist, as part of the End User Services Team, will perform day-to-day operational maintenance, installation, and support of end user laptops and workstations. The IT Support Specialist will perform troubleshooting of hardware and software, and work with other members of the IT team on any complex issues they cannot resolve independently. They will monitor the Help Desk including e-mail requests, answering telephone calls, and ticket management.
The End User Services team members also help to safeguard the network against unauthorized infiltration, modification, destruction or disclosure. The candidate will implement, enforce, and communicate security policies or plans for data, software applications, hardware, and telecommunications, and may research, evaluate, test, recommend, communicate and implement new security software or devices.
Required Qualifications:
- High school diploma.
- 2 - 4+ years of IT support / help desk experience in a Windows/AD environment
- Experience working in Microsoft Office programs and Windows 10 desktop operating systems, OS imaging and deployment utilities such as BMC Client Management, SCCM, or ManageEngine.
- Ability to lift 25 pounds.
- U.S. citizenship is required; must be eligible to obtain and maintain a DoD security clearance.
Desired Qualifications:
- College credit or Information Technology (IT) technical coursework.
- One or more of the following professional certifications: A+ CE, Network+ CE, Security+ CE, Microsoft Associate.
SPA is committed to the principles and practices of equal employment opportunity (EEO) and Affirmative Action. It is, and will continue to be, the policy of the company to afford equal employment opportunities to all qualified individuals. We recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, age, disability or genetics. In addition to federal law requirements, SPA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.