Information Technologies (IT) is seeking a student employee for our Networks area.

Duties and responsibilities include:

• Assigning of Work Orders and Trouble Tickets to technicians for NEC, Tek Systems, Tel N More, etc. through Pinnacle and HELP.
• Routing of Work Orders, Customer Support, Closing Auth Codes, Trouble Tickets and projects, Programming Long Distance Codes.
• Ability to lift 50 pounds.
• Transporting inventory from IT Finance -front office to storage area.
• Taking inventory count in the storage room.
• Simple organization of inventory in the storage room.
• Occasionally taking equipment to Customer Support area.
• Creating telephone desi sheets.
• Assistance in putting together phones, lines, desi sheets, etc. for projects.
• Adding on tasks to Cherwell/HELP orders.
• Recording weekly totals for orders assigned, routed, and currently distributed throughout the field.
• Setting up appointments on the calendar through outlook.
• UNM driving course required for operating UNM owned vehicle.
• Other UNM training as required.
• Help with reporting for statistical analysis.
• Attend CAB meeting and present RFC's that are needed for outages or FYI notifications.
• Writing work orders and trouble tickets for customers through help and pinnacle.
• Other Duties as assigned.

Minimum qualifications not found for this position (0043)

Equivalencies not found for this position

Minimum Qualifications:

• Able to lift 50 pounds
• Valid US License
• UNM student enrolled