Edgewater Federal Solutions is seeking a technical administrative support person who is willing to perform a wide range of tasks and a variety of general business-related activities. The ideal candidate will coordinate schedules and manage incoming customer requests to fulfill customer demands for both live streaming setup and media imports into content libraries. They will assist clients in understanding the services and technologies required for their needs.

Responsibilities will include, but not limited to, serving as the primary customer interface, regularly monitoring the customer helpline and entity email account for service requests, managing client communication, and overseeing content in multiple streaming libraries. Additionally, they will occasionally assist with the production of live streaming and video recording events, which would involve basic operation of video equipment.

High School Diploma and a minimum of 2 years of related experience.
• U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance.
• Demonstrated experience with administrative tasks and office environments.
• The ability to provide exceptional customer service and cultivate relationships across diverse organizational levels.
• Familiarity with and proficiency in general administrative services and activities.
• Proficiency in MS Office applications, with demonstrated experience.
• Demonstrated ability to organize, prioritize, and successfully complete on multiple tasks with competing deadlines.
• Experience collaborating with technical and non-technical staff.
• Capable of working independently or as part of a team.
• Attentive to detail.
• Excellent verbal and written communication skills.
• An ideal candidate would possess a background in library science or traditional content management, providing them with the necessary expertise for effective management of digital assets.
• Previous content management experience, preferably with Mediasite platform.
• Basic proficiency with various video equipment and minimal video production skills. Awareness of project management principles.

Desired Skills:

• Previous content management experience, preferably with Mediasite platform.
• Basic proficiency with various video equipment and minimal video production skills. Awareness of project management principles.

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2023.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.