POSITION SUMMARY: Responsible for greeting patients on the phone and in the clinic in a warm
friendly tone. Registration and interviewing of patients to obtain accurate demographic and financial
information while scheduling appointment. Other responsibilities may include returning messages,
scheduling follow up tests, referrals and prior authorizations. Assists patients, nurses and providers
in patient care in the clinic setting. Performs vital signs, and obtains history of chief complaint for
visit. Performs various Point of Care Testing and documents assuring quality control for each test
completed.

MINIMUM QUALIFICATIONS:
EDUCATION: High School Graduation or GED. Successful completion of an accredited nursing
assistant, EMT, or medical assistant program of study.
CERTIFICATION/LICENSES: BLS issued through American Heart Association and Certified
Medical Assistant certification required.
SKILLS:
* Outstanding Service Excellence skills to guarantee quality patient care and patient
satisfaction
* Knowledge and skill to obtain vital signs and PHI
* Strong organizational skills; excellent verbal, written and interpersonal communication skills
required
* Ability to work collaboratively with others
* Ability to work independently, asserts initiative on performance improvement opportunities
* Ability to navigate through computer software by use of a mouse, keyboard or stylus and
windows based software.
EXPERIENCE: A minimum of one year of in-patient or medical office experience including direct
patient preferred.
NATURE OF SUPERVISION:
-Responsible to: Clinic Manager
ENVIRONMENT: Requires knowledge of general safety standards to limit exposure to infectious
disease. Daily contact with infectious diseases and body fluids.
- Bloodborne pathogens: C
PHYSICAL REQUIREMENTS: Bending, stooping, and lifting up to 35 lbs, reaching above head and
below knee level. Utilization of proper body mechanics. Long periods of sitting at times. Keyboard
usage with sound ergonomic principles. Must be flexible in work schedule.