Manage and work tickets escalated from the Support technicians and customers Write and modify Knowledgebase Articles for distribution and mentor and train others to reduce MTTR (Median Time To Resolution) for tickets in your area of expertise Working under minimal supervision, be responsible for reproducing / confirming product defects and reporting such defects to Produc

Who Are We? Groundswell is a premier technology integrator resolutely committed to solving the most complex challenges facing federal agencies today. Our name, Groundswell, represents our commitment to be an unstoppable, seismic change in government. Ours is a small company culture with big company reach and results . Are you ready to be audacious, be bold and drive chang

System Administrator III Job Locations US NM Albuquerque ID 2024 3211 Category Information Technology Type Full Time Overview Edgewater Federal Solutions is seeking a System Administrator III to support the Emergency Operations Center at a major national laboratory. This position requires 100% onsite work, therefore candidate must reside in the Albuquerque area by start d

This position's duties will include installing new infrastructure, assisting customers with their file system needs (creating folder structure, backing up data, etc.), working on switches, troubleshooting performance issues, examining logs, and making hardware recommendations. Candidate will primarily work with servers, but desktop support for the customer will also be pa

Who we are Power a brighter future together. One that is safe, smart and sustainable. At Vivint, we are dedicated to redefining the home experience with technology and services to create a smarter, greener, safer home that saves our 2 million customers money every month. We deliver an integrated smart home system with in home consultation, professional installation and su

Responsible for participating in space mission Pre Launch, Launch and Early On orbit Checkout, and On Orbit operations activities, to include participation in mission rehearsals and exercises. Obtain certification as a space mission operations engineer on multiple experimental satellite missions. Release satellite commands, directives, and other related information to the

iOS Support Technician Location US NM Los Alamos Job ID 2024 10558 Overview Advanced Technologies and Laboratories (ATL) is seeking an experienced iOS Support Technician, to provide in person mobile device support at our EasyIT Storefront at the Los Alamos National Laboratory in New Mexico. Essential Functions and Job Responsibilities In this role, you will be Supporting

iOS Support Technician Location US NM Los Alamos Job ID 2024 10558 Overview Advanced Technologies and Laboratories (ATL) is seeking an experienced iOS Support Technician, to provide in person mobile device support at our EasyIT Storefront at the Los Alamos National Laboratory in New Mexico. Essential Functions and Job Responsibilities In this role, you will be Supporting

The National Radio Astronomy Observatory (NRAO) is a diverse, exciting, and prestigious research facility that plays a vital role in the study of the universe. The Observatory operates a variety of radio telescopes that span the globe, including the famous Very Large Array (VLA) in New Mexico, the Green Bank Telescope in West Virginia, and the Atacama Large Millimeter/sub

Resolve basic issues remotely by phone and email support that have been reported by the customer. Upon completing additional training, you will move to resolve more complex issues. Provide comprehensive Phone and Email Support for the efficient resolution of incidents & requests for end users. Upon completing additional training, assist in various scopes of the Service De

Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values Champion People be empathetic and help create a place where everyone belongs. Grow with purpose Be inspired by our higher calling of improving lives. Be Al

ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has pro

Taxable Entity ALUTIIQ LOGISTICS & MAINTENANCE SVS LLC Job Title Customer Support Specialist Location NM Albuquerque Kirtland AFB Albuquerque, NM 87123 US (Primary) Category Administrative Support Job Type Full time Typical Pay/Range $18.91 to $19.91 per hour Education High School / GED Travel Security Clearance Required Secret POSITION OVERVIEW AND PRIMARY DUTIES AND RES

Walk Up and Desktop Support Technician Job Locations US NM Albuquerque ID 2024 3301 Category Information Technology Type Full Time Overview Edgewater Federal Solutions is seeking a Walk Up and Desktop Support Technician to support the IT program at a major national laboratory. Responsibilities Be the first point of contact for in person tech issues, both at the walk up de

Software Application Developer Job Locations US NM Carlsbad ID 2024 3215 Category Information Technology Type Full Time Overview Edgewater Federal Solutions is seeking an ONSITE C#, .NET Software Developer to provide support to the Department of Energy Waste Isolation Pilot Plant (WIPP) Contract located in Carlsbad, New Mexico . You will be working closely with the Custom